PRIVACY POLICY – PROCOMMONLINE

Effective Date: 11/27/2025

This Privacy Policy explains how PROCOMMONLINE (“Procommonline,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website or interact with our services.

1. Information We Collect
We may collect:
- Personal Information: name, email, phone, company name, job title.
- Technical Information: IP address, browser type, device, operating system.
- Usage Data: pages visited, duration, interactions, and click data.
- Project Information: data voluntarily provided through contact or service forms.

2. How We Use Your Information
We use your data to:
- Respond to inquiries or service requests.
- Improve our website and user experience.
- Send relevant information about our services or updates (only if you consent).
- Comply with legal or regulatory requirements.

3. Cookies and Tracking
Our website uses cookies and similar technologies to enhance performance and analyze user behavior.
You can disable cookies through your browser settings.

4. Data Protection and Security
We employ advanced security measures, encryption, and access controls to protect your data.
However, no online system is 100% secure; you acknowledge that data transmission over the internet is at your own risk.

5. Data Sharing
We do not sell or rent personal information.
- Hosting and IT operations
- CRM or communication systems
- Service Providers: We use third-party services to assist in operating our website and conducting our business. These providers have access to your information only to perform their tasks.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

6. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Opt out of communications.
- Request a copy of your stored data.
To exercise your rights, contact us at [email protected]

7. International Data Transfers
If you are accessing our website outside the U.S., your data may be transferred and processed in the United States, where privacy laws may differ.

8. Policy Updates
We may update this Privacy Policy from time to time.
Updates will be reflected by the “Effective Date” at the top of this page.

9. SMS Consent & Communication Flow
Users who provide their phone number through our contact or quote request forms consent to receive text (SMS) messages from Procommonline regarding their inquiries, appointments, comments or follow ups.
By checking the consent box and submitting a form on our website or landing pages, users give explicit permission to receive SMS communications from our company.
Message Flow:
1. The user submits a form and opts in by checking the consent box.
2. Procommonline sends a confirmation message:
  “Thank you for contacting Procommonline . We’ve received your request and our team will reach out soon. Reply STOP to unsubscribe or HELP for assistance.”
3. Follow-up messages may include appointment reminders, project updates, or services.
4. Users can opt out at any time by replying STOP, or they may reply HELP for support.
Message Frequency Varies
Message and data rates may apply.

All SMS communications comply with applicable privacy and consumer protection laws in the United States.

10. 💬 CAMPAIGN DESCRIPTION (for submission to your SMS provider)
Who:
Procommonline – a Florida-based company specializing in IT infrastructure, cybersecurity, smart systems, and construction technology services.
What:
The company uses SMS messages to communicate with clients and prospects who opt in through online forms, landing pages, or social media.
Why:
To confirm appointments, provide service updates and deliver quotes related to technology and services.
How often:
Message Frequency varies
Message and data rates may apply.

Users can reply STOP to opt out or HELP for assistance.

11. 📱 SAMPLE SMS MESSAGES (PROCOMMONLINE)
1️⃣ Welcome / Confirmation Message
“Thank you for contacting PROCOMMONLINE! We’ve received your request and our team will reach out soon. Reply STOP to unsubscribe.”
2️⃣ Appointment Reminder
“Hi [First Name], this is PROCOMMONLINE confirming your appointment for [Date/Time]. Reply STOP to cancel messages.”

12. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing any personal information.

13. California Privacy Rights
Under the California Consumer Privacy Act (CCPA):
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for which we use it, and the categories of third parties with whom we share it.
- Right to Delete: You have the right to request the deletion of your personal information that we have collected about you. However, there are certain exceptions where we may not be required to delete your information.
- Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. We do not currently sell personal information. If this changes in the future, we will update this policy accordingly and provide a method for you to opt-out.
- Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights. We will not discriminate against you for exercising your rights under the CCPA.

14. Contact
If you have questions or concerns about this Privacy Policy, contact us:
📧 [email protected]
📍 Florida, United States

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